A previous blog entry lamented the lame state of FAQ pages and other stale/outmoded non-helpful attempts to help future students. How do we get past that? We listen, we look for creative solutions and we work with our talented current students.
Our most notable effort is the Alyssa Answers Your Questions Q&As with student video blogger Alyssa Levenberg, part of her popular Alyssa Explains It All video blog series. The past two years, she has asked accepted students in our closed Class of 2017 and Class of 2018 Facebook groups to post questions she can answer in video form. The curious students — many of whom are still deciding between Oswego and other schools — have provided plenty of questions and this year (for the second time), Alyssa had so much that she developed a Part One and Part Two to accommodate all the answers.
These are not from-the-guidebook answers and this kind of project could worry any administrators who covet complete control of all communication channels. And while Alyssa gets questions on subjects students wouldn’t ask administrators in the first place, she handles them positively and constructively. She is an ambassador for Oswego (she’s interning with me this year) but I don’t stage manage her work … because, frankly, her video blogs wouldn’t be as successful if she didn’t have this kind of creative freedom. I may come back and say, “hey, maybe you can elaborate on this point for another video,” and sometimes we talk out potential video ideas, but once we sign off on a concept, she runs with it.
And if you’re considering Oswego, of course you would take Alyssa more seriously as a source than some old dude like me. Current students, I like to say, are what prospective students want to be because they can’t wait to get into college and live that life.
“What’s the best dorm to live in?” We heard this countless times, in various forms, in the Class of 2017 group but there is no one answer, because it depends on what you want and what you value. How to communicate this? Again, we decided to get creative and tap our talented students.
The resulting “Why live in ___________?” video series was a team effort. Alex, an awesome contact in Residence Life and Housing (whom we invited to be part of the 2017 group) saw the value and worked with colleagues to find students to “sell” why their hall was a great place to live. My graduate assistant videographer at the time, Kevin Graham, spent a lot of time on interviews and editing, and did a phenomenal job on the finished product.
While not everybody will sit through 13 videos, having the playlist on YouTube — and shared on social media and embedded on our site — means viewers can browse. Others may find individual videos via the power of YouTube (and its parent company, Google) for searches … it’s no coincidence we phrased the title as a question. But it works better than some administrator talking or impersonal virtual tour embedded in an app you have to download because it’s widely accessible and has current students pitching their homes.
We don’t use video for everything. Last year, when we would see multiple questions in our Facebook groups on a particular club or aspect of campus, our interns would blog on that subject and we’d post up the link. In short, we let our audience interest drive some of our creative process. If we value our potential students, we should keep them in mind as we create content. And if current students can serve as virtual ambassadors, entertainingly explaining what college is like, they can connect even better.